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Support that costs money and answers nothing
Pay first, then find out nobody knows.
The route to a human runs through a support plan purchased in advance, and what it buys is a case queue rather than an answer. Tier one restates the documentation, the case is transferred across time zones, and the resolution arrives as a request to confirm the problem is still happening.
Meanwhile, elsewhere on Azure Sucks
Filed under other categories, by people it happened to.
Bill nobody can explain2026-08-07
A cloud bill nobody can explain: how to find the line, and who to make explain it
The bill went up, the console shows a total, and support says it reflects your usage. Here is the sequence that actually finds the cause — and the specific things to demand when the answer is a shrug.
Verified anonymous